Shipping & Returns

Shipping & Returns

Welcome to Mini Waewae. We love helping your little ones take their first comfortable steps! Below you will find everything you need to know about how we ship our baby and toddler sock shoes, and how we handle returns or exchanges.

local_shipping PART 1: SHIPPING POLICY

1. Processing Times

All orders are processed and packed within 1–2 business days (excluding weekends and public holidays).You will receive a notification email with tracking details as soon as your order is on its way.

2. Shipping Rates & Delivery Time frames

We ship nationwide across New Zealand using trackable courier services:

Standard Shipping: $8.00 (Estimated delivery: 2–4 business days).

Rural Delivery: $12.00 (Please allow an extra 1–2 business days).

Free Shipping: We offer free standard shipping on all New Zealand orders over $50.

3. Delivery Notes

Please double-check your shipping address at checkout. Mini Waewae is not responsible for delivery delays or missing parcels caused by incorrect address details.If your parcel shows as "delivered" but you cannot find it, please contact the courier company directly using your tracking link.

autorenew PART 2: RETURNS & EXCHANGES POLICY

4. The 30-Day Window

You have 30 days from the date you received your item to request a return or an exchange.

5. Strict Hygiene & Condition Criteria

Because our products are designed for babies and toddlers, we maintain strict health and safety standards. To be eligible for a return or exchange, your sock shoes must be:

  • Unworn, unwashed, and unused (trying them on indoors on a clean surface for fit is perfectly fine).
  • Completely clean and free of dirt, pet hair, fluff, or odor.
  • In their original packaging with all tags attached.
  • Accompanied by your receipt or order number.
6. Size Exchanges (At Customer's Risk)

We know that toddler feet grow fast and sizing can be tricky! We are happy to process exchanges for a different size or style, subject to stock availability, under the following conditions:
  • Customer Risk: All exchanges are made at the customer's risk. We are unable to hold or reserve stock while your package is in transit to us.
  • If it Sells Out: If your requested size or style sells out before your return package reaches us, we will automatically issue you a store credit or a refund instead.
7. Non-Returnable Items
  • Clearance, final sale, or mystery box items.
  • Gift cards.
  • Any shoes showing signs of outdoor wear, dirt, or washing.

8. Return Shipping Costs 
  • To Us: You are responsible for paying your own shipping costs to return the item to us. We strongly recommend using a trackable service, as we cannot guarantee that we will receive your parcel.
  • Back to You (Exchanges): You must cover the shipping costs to have the new exchange size sent out to you.
  • Original Shipping: Original shipping charges are non-refundable.
9. Faulty Items & Consumer Guarantees Act (CGA)

We take great pride in our quality. If you receive a faulty, defective, or incorrect item, please contact us immediately at hello@miniwaewae.co.nz with photos of the issue. We will arrange a replacement or full refund at no cost to you, fully honoring your rights under the New Zealand Consumer Guarantees Act.

edit_note How to Start a Return or Exchange

  1. Email our team at hello@miniwaewae.co.nz with your Order Number and let us know if you prefer a refund or a specific exchange size.
  2. We will reply with our return mailing address and complete instructions.
  3. Please do not send items back to us without contacting us first.
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