Refund Policy

Thank you for shopping at Mini Waewae. We want your little ones to have the perfect fit. If you need to make a return or exchange, we are here to help.

calendar_today 1. Return & Exchange Window:

You have 30 days from the date you received your items to request a return or an exchange.

done 2. Eligibility Criteria

Because our products are designed for babies and toddlers, we maintain strict health and hygiene standards. To be eligible for a return or exchange, your sock shoes must be:

• Unworn, unwashed, and unused (trying them on indoors for fit is perfectly fine).
• Completely clean and free of dirt, pet hair, or odour. 
• In their original packaging with all tags attached.
• Accompanied by the receipt or proof of purchase.

autorenew 3. Exchanges (At Customer's Risk)

We are happy to process exchanges for a different size or style, subject to stock availability. Please note:

Customer Risk: All exchanges are made at the customer's risk. If the requested size or style sells out before your return package reaches us, we will issue a store credit or refund instead.

Return Stock: We cannot hold or reserve exchange items while your return is in transit.

highlight_off 4. Non-Returnable Items

Certain items cannot be returned or exchanged:

• Clearance, final sale, or mystery box items.
• Gift cards. 
• Items that show signs of outdoor wear or washing.

 local_shipping 5. Shipping Costs

• Customer Responsibility: You are responsible for paying your own shipping costs to send the item back to us.
• Exchange Delivery: You must also cover the shipping costs to have the new exchange item sent out to you.
• Tracking: We strongly recommend using a trackable shipping service. Mini Waewae is not responsible for return packages lost in transit.
• Original Shipping: Original shipping charges are non-refundable.

edit_note 6. How to Initiate a Return or Exchange

1. Email our team at hello@miniwaewae.co.nz with your order number and whether you want a refund or a specific exchange size. 
2. We will review your request and send you our return shipping address and instructions.
3. Please do not send your items back without contacting us first.

attach_money 7. Refunds

Once we receive and inspect the baby sock shoes, we will notify you if your refund is approved. Approved refunds are automatically credited back to your original payment method within 5-7 business days.

warning 8. Faulty or Damaged Items

We take great pride in our quality. If you receive a faulty, defective, or incorrect item, please contact us immediately at hello@miniwaewae.co.nz with photos of the issue. We will arrange a replacement or refund at no extra cost to you, in full compliance with the New Zealand Consumer Guarantees Act (CGA).

phone 9. Contact Us

If you have any questions regarding sizing or our policy, please reach out to us at hello@miniwaewae.co.nz.